Privacy Policy

Last Updated: April 26, 2026

1. Introduction

At Livingston Adams ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website livingstonadams.com or use our services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

Personal information refers to any information that identifies, relates to, describes, or is capable of being associated with a particular individual. This may include:

• Contact information (name, email address, phone number, mailing address)
• Account credentials (username, password)
• Property information (address, details about your property)
• Project details (information about your construction or home service needs)
• Payment information (credit card details, billing address)
• Communication records (emails, chat messages, phone call recordings)

2.2 Non-Personal Information

We may also collect information that does not directly identify you, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on site, clicks, interactions)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies

3. How We Collect Information

We collect information through various methods, including:

• Direct interactions (when you fill out forms, create an account, or communicate with us)
• Automated technologies (cookies, web beacons, pixel tags, and other tracking technologies)
• Third-party sources (business partners, service providers, public sources)

4. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing and fulfilling your requests
• Communicating with you about our services, updates, and promotions
• Personalizing your experience on our website
• Improving our website and services
• Conducting analytics and research
• Preventing fraud and enhancing security
• Complying with legal obligations

5. Sharing Your Information

We may share your information with:

• Service providers (companies that perform services on our behalf)
• Business partners (contractors, vendors, or other professionals related to your project)
• Legal entities (in response to legal process or to comply with laws)
• Affiliated companies (parent company, subsidiaries, or affiliates)
• New owners (in the event of a merger, acquisition, or sale of assets)

We do not sell your personal information to third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. These technologies help us understand how you use our website and allow us to improve your experience.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our website may not function properly.

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access (the right to know what information we have about you)
• Correction (the right to request correction of inaccurate information)
• Deletion (the right to request deletion of your information)
• Portability (the right to receive your information in a usable format)
• Restriction (the right to request limits on our use of your information)
• Objection (the right to object to certain processing of your information)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. SMS / Text Messaging

Livingston Adams sends SMS text messages to subcontractors, suppliers, vendors, clients, and project stakeholders for legitimate business purposes related to commercial construction projects. This section describes how SMS messaging works on our platform.

9.1 Types of Messages

When you opt in, you may receive SMS messages from us related to:

• Project coordination (schedules, site access, change orders)
• Bid invitations, scope clarifications, and quote follow-ups
• Plan and document delivery notifications (links to bid packages, addenda, RFIs)
• Appointment confirmations and reminders
• Account, security, and service notifications

We do not send marketing or promotional SMS messages. All texts relate directly to active or prospective business between you and Livingston Adams.

9.2 How You Opt In

You may opt in to receive SMS messages from Livingston Adams in any of the following ways:

• Verbal consent during a recorded business phone call — when a member of our staff asks for permission to text you at the number on file regarding our active or prospective project, and you reply affirmatively. Consent is obtained by trained personnel on monitored business lines and retained in the call recording, along with the date, time, and recording reference logged in our project records.
• Written consent via email — when you reply to a message confirming we may text you, or when you provide your mobile number on a form indicating you wish to receive SMS updates.
• Direct request — when you text us first at +1 (855) 496-1949 and ask to be added to project updates.

We do not purchase or import phone number lists. We only message numbers we have collected directly from the subscriber through one of the methods above.

9.3 Message Frequency

Message frequency varies based on the activity on your active or prospective project(s). On average, an active subcontractor or supplier may receive 1–10 messages per week during the bid and construction phases, and substantially fewer messages outside those phases.

9.4 Opt-Out and Help

You can opt out of SMS messages from Livingston Adams at any time, free of charge:

• Reply STOP to any message to be unsubscribed immediately. You will receive a confirmation message and no further texts from that number.
• Reply HELP to receive a message with our contact information.
• You may also opt out by emailing privacy@livingstonadams.com or calling +1 (855) 496-1949.

After you opt out, we may still contact you by phone or email about active projects.

9.5 Carrier and Cost Disclosure

Message and data rates may apply, depending on your mobile carrier and plan. Livingston Adams is not responsible for delivery delays or failures caused by your mobile carrier. Carriers are not liable for delayed or undelivered messages.

9.6 SMS Information Sharing

We do not share, sell, rent, or transfer your mobile phone number or SMS opt-in data to any third party for their marketing or promotional purposes. Your mobile information is used solely by Livingston Adams to communicate with you about your project, and may be shared only with our SMS service provider (Twilio) and with carriers strictly to deliver the messages you requested.

10. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

11. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us at:

Email: privacy@livingstonadams.com
Phone: (856) 519-5769
Toll-free / SMS: +1 (855) 496-1949
Address: New Jersey, USA